If you are a creditor or a debt collector agent, it is vital to know how to correctly fulfil your role and exercise your responsibilities. The guideline clearly lays down how the debt collection process must look like. The debt collector must fulfil their advisory function to the people who need to repay the debt. The guideline also informs debt collectors on the kind of actions they are not allowed to undertake.

This guideline can also be useful for consumers that are obliged to pay the debt. They are also required to provide an explanation for the delay or failure to pay the debt in a timely manner.