Artificial intelligence has quickly become an indispensable tool for enterprises looking to automate repetitive tasks, gain insights from data, and spur innovation. According to a recent Business Insider article, major companies across industries are finding diverse ways to deploy AI to enhance everything from customer service to product development.
“AI is no longer just a moonshot project. It’s becoming core to the business,” said Sriram Thiagarajan, CTO of genealogy company Ancestry. From streamlining workflows to generating creative assets, let’s examine how forward-thinking firms effectively leverage AI’s unique capabilities:
Automating Mundane Work
“We use AI for content moderation and creation so our engineers can focus on more valuable, strategic projects,” said Jesper Jensen, CTO of social media platform Reddit. AI excels at high-volume, rules-based tasks, freeing up human employees for higher-level work.
Ancestry employs AI and machine learning to convert handwritten historical documents into digital, searchable records through automated handwriting recognition and text scanning. The rise of natural language processing also allows AI chatbots to handle routine customer service inquiries.
As AI handles the repetitive grunt work, employees can devote their energy and creativity to devising innovations and strategic initiatives that move the business forward.
Generating Creative Assets
Beyond automating mundane work, some companies leverage generative AI to develop unique creative assets. Anthropic, an AI startup, trains its Claude chatbot on company documents so it can generate tailored content like blog posts, emails, and marketing copy.
Adobe and Wix also offer AI tools that create images, designs, and website layouts optimized for user engagement. This gives creatives a starting point to then refine based on their specific needs.
“Our goal is to enhance the designer’s experience, not replace it,” said Assaf Moldavsky, VP of Adobe Create. Used properly, generative AI becomes an extension of human creativity rather than a replacement.
Extracting Impactful Insights
“We use machine learning algorithms to extract insights from data,” commented Dominic Phillips, CTO of Morningstar. From customer churn to supply chain disruptions, hidden trends in data can inform critical business decisions.
AI pattern recognition delivers valuable signals for executives. This could include flagging concerning reviews that require response, detecting fraudulent transactions, or forecasting upcoming demand. AI derives insights humans could never manually uncover from massive troves of data.
Enhancing Decision Making
Rather than handing over the reins entirely to AI, humans maintain control over final decisions. “Our algorithms don’t take action directly in markets,” noted Morningstar’s Phillips. AI suggestions augment rather than replace human expertise.
At Spotify, machine learning powers recommendations to enhance playlists and its Discover Weekly feature. However, content and music direction ultimately remains in the hands of editors. The ideal approach combines AI insights with human oversight.
For enterprises seeking an edge, deploying AI to shoulder repetitive work, generate creative assets, analyze data, and inform decisions provides a clear competitive advantage. With the right balance of technology and strategic oversight, companies can optimize operations, free up human talent, and unlock innovation.